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Shopping Information
You can easily find products on Sunsetiva by using the search bar at the top of our website. Simply type in keywords related to the product you’re looking for. Alternatively, you can browse through our organized category sections to discover our full range of offerings.
Product availability is clearly indicated on each product page. When an item is available for purchase, you’ll see an active “Add to Cart” button. For out-of-stock items, you’ll receive a notification and have the option to sign up for back-in-stock alerts via email.
Yes, Sunsetiva allows guest checkout for your convenience. You can complete your purchase without creating an account. However, creating a Sunsetiva account offers additional benefits including saved shipping addresses, order history tracking, faster checkout, and access to member-exclusive promotions.
We regularly offer special promotions, seasonal sales, and exclusive discounts to our customers. To stay informed about our latest offers, you can subscribe to our newsletter, follow us on social media, or check the “Special Offers” section on our homepage.
Yes, Sunsetiva delivers to all addresses within the United States. Shipping costs are calculated based on your delivery location and order value. Delivery timeframes and specific shipping rates are displayed during checkout.
Payment Information
Sunsetiva accepts multiple secure payment methods including PayPal, Visa, Mastercard, American Express, and Discover. All transactions are processed through secure payment gateways to ensure your financial information remains protected.
Sunsetiva prioritizes your security. We use industry-standard SSL encryption and partner with trusted payment processors that comply with PCI DSS standards. Your sensitive payment details are never stored on our servers. Our secure checkout process ensures your financial information remains protected throughout the transaction.
To redeem a coupon code, add items to your cart and proceed to checkout. During the payment step, you’ll find a field labeled “Discount Code” or “Coupon Code” where you can enter your code. Click “Apply” to see the discount reflected in your order total before completing your purchase.
If your payment is declined, you’ll receive an immediate notification on the checkout page with specific instructions. You can try again with the same payment method after verifying your information, or select an alternative payment option. If problems persist, please contact our customer support team at [email protected] for assistance.
Order Returns
Sunsetiva accepts returns within 30 days of delivery, provided items are in their original, unworn condition with all tags attached. To initiate a return, please email [email protected] with your order number and reason for return. For complete details, please refer to our Returns & Refunds Policy page.
While we don’t process direct exchanges, you can return your unworn, tagged item for a refund and place a new order for your preferred size or color. This ensures you get exactly what you want while allowing us to process your return efficiently. Please contact [email protected] before returning any items.
For returns due to Sunsetiva errors (damaged, defective, or incorrect items), we cover the return shipping costs by providing a prepaid return label. For customer preference returns (size, color, or style changes), the customer is responsible for return shipping fees. We recommend using a trackable shipping method for all returns.
For returns due to Sunsetiva errors (damaged, defective, or incorrect items), we cover the return shipping costs by providing a prepaid return label. For customer preference returns (size, color, or style changes), the customer is responsible for return shipping fees. We recommend using a trackable shipping method for all returns.