Shipping Policy

At Sunsetiva, we understand that receiving your order promptly and in perfect condition is an essential part of your shopping experience. This comprehensive Shipping Policy outlines our delivery options, timeframes, and procedures to ensure complete transparency when you shop with us.

Shipping Options & Delivery Timeframes

Important: Total Time to Receive Your Order = Production Time + Delivery Time

When calculating when you’ll receive your Sunsetiva products, please note that the total wait time includes both our production processing time and the carrier’s delivery time.
All orders ship from our warehouse located at 26 NV-28 #1168, CRYSTAL BAY, NV 89402, USA.

Business Hours: Monday-Friday, 7:00 AM – 5:00 PM EST (excluding holidays)

Production Time:

• In-stock items: 1-2 business days for processing
• Made-to-order items: 3-5 business days for production
• Personalized items: 5-7 business days for customization

After your order completes production, it enters our shipping process with the following delivery timeframes:

Standard Shipping (United States)

• Estimated Delivery: 5-7 business days after processing
• Tracking: Full tracking provided via USPS or UPS
• Coverage: All 50 states and territories

Express Shipping (United States)

• Estimated Delivery: 3-4 business days after processing
• Tracking: Full tracking with delivery notifications
• Coverage: Continental United States (excludes Hawaii and Alaska)

International Shipping

• Estimated Delivery: 7-14 business days after processing (varies by destination)
• Tracking: International tracking where available
• Coverage: Over 180 countries worldwide
• Customs Processing: May add 1-5 additional days
• Delivery Attempts: Varies by country and carrier policy

Regional Delivery Estimates from Our Warehouse:

• West Coast (CA, OR, WA, NV): 2-4 business days with standard shipping
• Midwest: 3-5 business days with standard shipping
• East Coast: 4-7 business days with standard shipping
• Alaska/Hawaii: 5-10 business days with standard shipping
• Canada: 5-8 business days
• Europe: 7-12 business days
• Asia: 8-14 business days

Please note: Delivery timeframes represent estimates based on carrier performance. External factors such as weather conditions, customs clearance processes, and seasonal volume may affect actual delivery times. Sunsetiva cannot guarantee exact delivery dates due to circumstances beyond our control.

Shipment Consolidation: Multiple items ordered together may ship in separate packages depending on availability and warehouse logistics, but you will only be charged shipping once per order.

Shipping Costs

Our transparent shipping rates are calculated based on destination:

Important International Shipping Information: All international customers are solely responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country’s customs authorities. These charges are collected by the delivery carrier or customs office and are not included in our shipping costs. Sunsetiva cannot predict or calculate these charges as they vary by country.

Order Processing Timeline

Your order follows this timeline:

1. Order Confirmation: Immediately after placing your order
2. Processing Period: 1-2 business days
   • Orders placed before 12:00 PM EST on business days typically process same-day
   • Orders placed after 2:00 PM EST process the next business day
3. Shipping Confirmation: Email with tracking information sent when your order ships

Processing times exclude weekends and U.S. federal holidays. During promotional periods and seasonal peaks (Black Friday, holidays), processing may extend to 2-3 business days.

International Shipping Details

Sunsetiva proudly ships to customers worldwide with these considerations:

Customs Processing

• International packages may require customs clearance, which can add 1-5 days to delivery time
• Customs forms will accurately declare the value and contents of your package
• We cannot mark packages as “gifts” or declare lower values to avoid customs fees

Country Restrictions

• Due to shipping regulations and trade restrictions, we cannot ship to: Cuba, Falkland Islands, Iran, North Korea, Russia, Somalia, Sudan, & Ukraine
• Certain products may have additional country restrictions
• If your country isn’t available at checkout, please contact [email protected] for assistance

Shipping Limitations

Address Restrictions

• We cannot deliver to P.O. Boxes
• We cannot deliver to APO/FPO/DPO military addresses via standard methods
• For alternative delivery options, please contact [email protected] before placing your order

Product Restrictions

• Certain products cannot be shipped internationally due to regulations
• If an item in your cart cannot be shipped to your location, you’ll be notified during checkout

Order Tracking

Tracking Your Delivery

• You’ll receive a tracking number via email once your order ships
• Click the tracking link in your email or copy the number to the carrier’s website
• International tracking may have limited updates once packages enter customs
• If you don’t receive tracking information within 3 business days after ordering, please contact [email protected]

Delivery Issues

Potential Delays

• Severe weather conditions
• Carrier service disruptions
• Customs inspection delays
• High volume shipping periods (holidays)
• Remote destination locations

While we strive to meet all estimated delivery timeframes, Sunsetiva cannot be held liable for carrier delays beyond our control. We monitor all shipments and will assist with inquiries about significantly delayed orders.

Lost or Damaged Packages
If your package appears lost or arrives damaged:

1. Contact [email protected] within 48 hours of the scheduled delivery date
2. Include your order number and photos of damaged packaging/products if applicable
3. Our team will file a claim with the carrier and work to resolve the issue promptly

Contact Our Shipping Department

For any shipping questions or concerns, our dedicated team is ready to assist:

Email: [email protected]
Response Time: Within 24 hours during business days

At Sunsetiva, we continuously refine our shipping processes to provide you with the most reliable and transparent delivery experience possible. Thank you for choosing Sunsetiva for your shopping needs.

Last updated on April, 2025.